Our DNA and business model has a profound impact on who we are and the way we recruit, the people we employ and our induction, reward and measurement processes. It is reflected in our implementation and service delivery model which helps us become a seamless part of our customers’ teams. It is demonstrated by the way we use management information and trend data to pre-empt issues, manage risk, improve customer experience and reduce costs.
Our ‘Moments of Truth’ philosophy underpins everything we do. It helps us maintain a laser focus on our customer; whether that customer is the function we are supporting, the customers of the function, the customers of the organisation and/or our own internal colleagues. Our six core values support this. We recruit people because of their individualism, because of who they are and we do not want them to change. But we all recognise that we stand and fall as one team. We want people to enjoy coming to work. We want people to be proud to be associated with Riverview Law.