Tag Archives: 2016

December 2016 Market Horizon Scanning

Welcome to the December 2016 edition of the Riverview Law Market Scanning Report.

As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question!

So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of November 2016 and previous months.

November 2016

EY’s Richard Goold: Legal Industry Faces Unprecedented Tech Change
Artificial Lawyer
http://rv-l.com/2gKJvZi
21 November 2016

Lawyers must learn to embrace technology
Financial Times
http://rv-l.com/2gKFMam
20 November 2016

Vodafone Global Enterprise overhauls legal team and ushers in new technology
Legal Week
http://rv-l.com/2fEcVYY
18 November 2016

What’s Driving Legal Tech Outsourcing?
Legal Tech News
http://rv-l.com/2gcpt6m
17 November 2016

Law In The Age Of The New Organization
Legal Mosaic 
http://rv-l.com/2fPCxgV
03 November 2016

How legal technology can power in-house teams into the future
Legal Week Law
http://rv-l.com/2gKoDRX
09 September 2016

Riverview Law awarded ISO/IEC 27001:2013 accreditation

Riverview Law has been awarded the ISO/IEC 27001:2013 Information Security Management accreditation by BSI. ISO/IEC 27001:2013 is an internationally recognised best practice framework for an information security management system (ISMS). The certification provides independent assurance that robust information security processes are in place to safeguard customer data within a business. The accreditation process considers all business operations, not just technology, providing the business with a complete approach to information security encompassing people, processes and technology. Riverview Law’s Operations Director, Katy Robson, says: “We are absolutely delighted to have been awarded ISO/IEC 27001:2013 accreditation. By being awarded ISO/IEC 27001:2013 our global customers have an internationally recognised stamp of approval that the security of their confidential data and information is of the highest priority to Riverview Law.” The awarding of the ISO/IEC 27001:2013 accreditation comes at an exciting time for Riverview Law as the company recently won the ‘Innovation in Technology and Data Analytics’ award at The Financial Times Innovative Lawyers Europe Awards 2016, ‘Most innovative client-facing technology’ at The Lawyer Business Leadership Awards 2016 and four of thirteen categories in the Lex 100 2016/17 Trainee Survey. The company continues to recruit heavily in the North West. For further information on joining Riverview Law visit www.riverviewlaw.com/join-us. For more information on ISO/IEC 27001:2013 and what the accreditation means click here.

November 2016 Market Horizon Scanning

Welcome to the November 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of October 2016 and previous months. Best wishes,

October 2016

PwC Law Firms Survey 2016: “Law firms can’t ignore the need to invest heavily in technology” Legal IT Insider http://rv-l.com/2f4LKTQ 24 October 2016 The best law firm tech to understand your clients’ needs The Lawyer http://rv-l.com/2eruhU3  17 October 2016

The next legal frontier? Isn’t it obvious? … Chrissie Lightfoot http://rv-l.com/2f902l4 15 October 2016

Artificial intelligence disrupting the business of law Financial Times http://rv-l.com/2eyX35L 05 October 2016

Is the Legal Operating Model About to Crash? Corporate Counsel http://rv-l.com/2dDfkkK 05 October 2016 In-house: resourcing revolution The Law Society Gazette http://rv-l.com/2f0cZi5 03 October 2016

October 2016 Market Horizon Scanning

Welcome to the October 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of September 2016 and previous months. Best wishes,

September 2016

FT Innovative Lawyers Award: Riverview wins innovation in technology and data analytics Legal IT Insider http://rv-l.com/2dwcD3A 06 October 2016

No, lawyers don’t need to become coders Legal Tech http://rv-l.com/2d27Kkj 28 September 2016

The Coming of Age of Legal Technology Stanford Law School http://rv-l.com/2eil3xw 26 September 2016

The next big thing in legal: carthorse to racehorse artificial intelligence Robotics Law Journal http://rv-l.com/2einyQk 16 September 2016

Alternative Fee Arrangements: a Comprehensive Guide for Law Firms LegalTrek http://rv-l.com/2dJ32GM 16 September 2016

How Artificial Intelligence Will Transform The Delivery Of Legal Services Legal Mosaic http://rv-l.com/2d26SfD 06 September 2016

5 Reasons Why Legal Ops Rules Corporate Counsel http://rv-l.com/2dZ0Ich 06 September 2016

Riverview Law CEO named in FT top 10 tech trailblazers in legal practice

Our CEO, Karl Chapman, was named in the top 10 tech trailblazers in legal practice by the Financial Times at the FT European Innovative Lawyer Awards 2016. The top 10 consisted of: Winner: Charlotte Stalin, Simmons & Simmons Bernard O’Connor, Nctm Studio Legale David Wakeling, Allen & Overy Akber Datoo, D2 Legal Technology Karl Chapman, Riverview Law Jeroen Zweers, Kennedy Van der Laan Magda Cocco, VdA Mark Nicolaides, Latham & Watkins Keith Schilling, Schillings Pamela Thompson, Eversheds For the full article about those shortlisted click here.

Winner of ‘Innovation in Technology and Data Analytics’ at the FT European Innovative Lawyer Awards 2016

We are absolutely delighted to have won the ‘Innovation in Technology and Data Analytics’ category at the FT European Innovative Lawyer Awards 2016. The category shortlist consisted of: Allen & Overy Bates Wells Braithwaite Berwin Leighton Paisner DWF Mishcon de Reya Pinsent Masons Riverview Law Simmons & Simmons Taylor Vinters For the full shortlist scoring breakdown click here.

Winner in 4 Lex 100 Trainee Survey categories

We are delighted to have won in four of thirteen categories in the The Lex 100’s annual trainee survey. This year the survey gathered over 3,000 anonymous responses from trainees at 173 law firms across the UK. In evaluating their firms the trainees assigned scores according to 13 different criteria of trainee life. These are job satisfaction, living up to expectations, work quality, client contact, stress levels, work/life balance, friendliness, social life, vacation scheme, confidence of being kept on, remuneration and diversity and international secondments. We won in the following categories: Low stress levels Work/life balance Friendliness Confidence of being kept on Lex Badges for website For full details on how Riverview Law scored click here.

Winner of ‘Most innovative client-facing technology’ at The Lawyer Business Leadership Awards 2016

We are thrilled to have won the ‘Most innovative client-facing technology’ category at The Lawyer Business Leadership Awards 2016. The category shortlist consisted of: Addleshaw Goddard K&L Gates Kennedy Van der Laan Paul Hastings Pinsent Masons Reed Smith Riverview Law Taylor Wessing Further information about why Riverview Law won the award can be found here.

Robert Farina appointed Chief Executive Officer of Kim Technologies

Kim Technologies, a next generation provider of software that applies artificial intelligence capabilities to knowledge automation and which powers the Riverview Law Virtual Assistants has appointed Robert (Bob) Farina as its Chief Executive Officer. Bob is a highly experienced CEO of Private Equity and Venture Capital backed US technology companies. He has over 30 years’ experience in leading start-ups, turnarounds and high growth enterprises in the software-as-a-service (“SaaS”), business process outsourcing, professional services, payment processing and packaged software business segments. His previous CEO and VP roles include JK Group Inc (2012-2016), Cybershift Inc (2002-2011) and USInternetworking (2000-2002). The appointment of Bob marks the next step in the development of Kim Technologies as the team and technology grow and evolve at a rapid pace. Bob will be based in the New Jersey office. Karl Chapman, Chairman of Kim’s Board and CEO of Riverview Law the company that is the lead investor in Kim Technologies, said: ‘We are absolutely delighted to appoint Bob as CEO of Kim Technologies. We have had many conversations and visits with Bob over the last few months. Bob had various other CEO opportunities following the sale of his last company, so it is a strong endorsement of the prospects for Kim Technologies that he joins as CEO.’ ‘This comes at a key stage in the development of Kim Technologies as we move onto the next phase in its evolution. This phase includes refining the Kim business model, market positioning and to-market strategy, continuing to evolve the Kim platform/products further and winning more customers and building a global sales pipeline.’ Bob Farina said ‘Kim has a unique capability to transform how work gets done by knowledge workers around the world which, in turn, adds substantial value to their organizations.  I am excited to be working with a very talented team to build Kim into a global brand with a core value being to have strong, long-term partnerships with our clients.’ The Kim technology is applicable across all sectors and functions, in any country. To learn more about Kim Technologies please visit the website www.ask.kim.

September 2016 Market Horizon Scanning

Welcome to the September 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of August 2016 and previous months. Best wishes,

August 2016

Challenges loom as partners resist change Lawyers Weekly http://rv-l.com/2c6HfHH 31 August 2016

Successful firms of the future “will collaborate” with non-lawyers and start-up tech companies Legal Futures  http://rv-l.com/2bVzC5i 19 August 2016 Why is there a disconnect between what firms are doing and what clients want? ABA Journal http://rv-l.com/2bHHQlg 18 August 2016

Law Firms vs NewLaw: How to face the future of legal services? LegalTrek http://rv-l.com/2bJGLYC 16 August 2016

This Week in AI, The Law Firm Approach, The Displacement Decade, and Modern Machine Learning Legal Tech News http://rv-l.com/2cvwcLu 15 August 2016

The endangered partner Law 21 http://rv-l.com/2ca6Gs1 28 July 2016

As Legal Departments Do More Work, Tech Adoption Becomes Critical Legal Tech News http://rv-l.com/2bZ6XRd 08 March 2016

New Manchester office as Riverview Law eyes major recruitment drive and awards additional training contracts

Following new contract wins and the expansion of work with existing customers, Riverview Law is relocating to larger premises in Manchester on 1 September to accommodate its growing team. The move to Delta House in Wythenshawe comes 17 months after the business first opened in Manchester. This larger space, combined with the Wirral Service Delivery Centre, will enable Riverview to recruit up to 60 more team members, including solicitors, paralegals, client managers and data analysts, over the next year, and provide an option to take additional space in line with future business growth. Previously, 20 staff worked from the Manchester office with each working between the city and the business’s headquarters in the Wirral. The new state-of-the-art office provides Riverview Law with enhanced multi-site disaster recovery and IT resilience, meaning that it can provide client services in an ever more secure business environment. Riverview Law has recently awarded two training contracts to existing members of the team to join its two-year solicitor training programme, which it first launched in September 2014. Susannah Brumby and Harriet Clayton will commence their training contracts this October. The first cohort of seven trainees finishes in September, with the second group of six trainees now almost a year into their training. Riverview Law’s Operations Director, Katy Robson, says: “Our continued growth is due to increasing customer demand and Manchester provides an excellent talent pool to meet it. Increasingly, our corporate customers demand a higher standard of IT and data security and we must be able to meet and exceed this expectation to grow existing contracts and win new business. Our new office enables us to provide this important reassurance. “We are also thrilled to have offered two more training contracts this year and to have our first trainee solicitors qualifying in September. Since we launched our trainee programme in 2014 we have awarded 15 trainee contracts and are committed to continuing the development and progression of all Riverview Law team members.” Riverview Law has three UK locations – London, Manchester and Wirral – and two US locations – New Jersey and New York. Further details about existing vacancies can be found on the Riverview Law website Join Us.

August 2016 Market Horizon Scanning

Welcome to the August 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of July 2016 and previous months. Best wishes,

July 2016

Guest post – Legal innovation: Five takeaways from the Legal Horizons Conference Legal IT Insider http://rv-l.com/2aIuse8 01 August 2016 But What About Lawyers? A Q&A With Richard Susskind on AI in Law LegalTech News http://rv-l.com/2au394q 25 July 2016 A Call to Legal Tech: AI is Here Law.com http://rv-l.com/29XVITy 20 July 2016

Top 3 Trends to Watch in Legal Outsourcing The Huffington Post http://rv-l.com/2aunN4l 07 July 2016

Behind the Hype: AI’s Deployment, and What it Means for the Legal Market LegalTech News http://rv-l.com/2ahnwXu 06 July 2016 Firms must embrace AI or risk being left behind Raconteur http://rv-l.com/2ahOJZO 29 June 2016

Legal Tech Will Change the Business of Law: Valuable Opinions and Thoughts LegalTrek http://rv-l.com/2aBlRIG 15 March 2016

Riverview Law launch first Spanish Virtual Assistants powered by Kim

Following the successful launch of its first Virtual Assistants in April this year Riverview Law has today rolled out its first Spanish Virtual Assistants (http://rv-l.com/2aqmmrs) powered by the Kim technology platform (www.ask.kim). All the Riverview Law Virtual Assistants are aimed at helping in-house legal teams, globally, make quicker and better decisions. These Assistants are quick and easy to launch and cost-effective. Karl Chapman, Chief Executive of Riverview Law, says: “We’re thrilled to be launching our first two Spanish process Assistants built on the Kim platform. Since our UK launch we have had a huge amount of interest from all over the world and the natural next step was to launch other language versions. Over the coming months we will continue to launch new Virtual Assistants in various different languages.” For full pricing of all the Riverview Law Virtual Assistants and their upgrade options please visit http://rv-l.com/2aqmmrs.

July 2016 Market Horizon Scanning

Welcome to the July 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of June 2016 and previous months. Best wishes,

June 2016

Robot power strengthens legal services Financial Times http://rv-l.com/28Ot6jS 21 June 2016 New report uncovers growing dissatisfaction with traditional law firms The Global Legal Post http://rv-l.com/29kJtni 21 June 2016

The NewLaw tipping point Eric Chin http://rv-l.com/29mCj08 16 June 2016

Corporate Legal Departments Are Voting With Their Feet—And Then Some Legal Mosaic http://rv-l.com/29r5lNM 13 June 2016

Law in Action: Artificial Intelligence and the Law Podcast: BBC Radio 4 http://rv-l.com/1VKm8N5 09 Jun 2016

What Makes Uber Tick, and What Lawyers Can Learn from It Lawyerist.com http://rv-l.com/2608ok6 08 June 2016

The ‘Quiet Crisis’ In Legal And How to Fix It – Eddie Hartman’s Vision Above the Law http://rv-l.com/29mMSA4 08 June 2016

Unlikely Legal Tech Allies Come Together to Standardize Legal Operations Legaltech news http://rv-l.com/29r5dO6 02 June 2016

June 2016 Market Horizon Scanning

Welcome to the June 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of May 2016 and previous months. Best wishes,

May 2016

What is the next Big Thing for Big Law? Solicitors Journal http://rv-l.com/1sqCAq4 31 May 2016 ‘Triage’, one of the most powerful words in the In-house legal dictionary Riverview Law http://rv-l.com/1VhQxC8 25 May 2016 Legal firms unleash office automatons The FT http://rv-l.com/1O6yXQb 16 May 2016 How AI And Crowdsourcing Are Remaking The Legal Profession Fast Company http://rv-l.com/1Y4f7XJ 11 May 2016

Letter from London Adam Smith Esq. http://rv-l.com/25Cyhd2 07 May 2016

Susskind: ‘you have five years to reinvent the legal profession’ The Law Society Gazette http://rv-l.com/1rCUcyD 27 April 2016

The re-emergence of the Big 4 in law Thomson Reuters http://rv-l.com/22zNBli 27 April 2016 Technology is ‘breathtakingly positive,’ says writer Monica Bay (podcast) ABA Journal http://rv-l.com/20V7aTL 20 April 2016

‘Triage’, one of the most powerful words in the In-house legal dictionary

Capturing foundational data that helps improve performance, evolve the legal operating model and make the function AI ready

 1. Introduction

We all know how crucial triage is in a medical environment. Intuitively we know it makes sense to ensure that the most critical cases are seen quickly and efficiently. Most business functions have applied triage based processes for years, decades. Sales to direct the right opportunities to the most relevant sales people. HR to allocate the appropriate resource to a particular case. IT to direct enquires to the right technician. This should be no surprise. In French ‘triage’ literally means to sort or to categorise. What function would not want to sort and categorise its incoming work to ensure that it is handled by the right person, at the right time and at the right price?

2. The power of triage

We used triage in the recruitment company we set-up in 1989 and ran until 1999 (www.spring.com). We use it in AdviserPlus, the HR managed service business we founded in 2000. We use it extensively in Riverview Law. When we deliver managed services to our customers it is really important that we know:

  • Who the instruction came from
  • What business unit they are in
  • What the work type is
  • What the urgency of the work is
  • Whether the instruction is complete
  • When we received the instruction
  • Who we allocated it to (Riverview Law, In-house team or third party legal provider?)
  • What its current status is
  • How long each stage of the work took … etc

This is the foundational data layer upon which all our real time and trend data is built. We cannot run our business effectively, or constantly improve our services to customers, reduce costs and improve quality without the data and insights it provides (see Appendix A). This is why ‘triage’ is one the most powerful words in the In-house dictionary. It is the foundational layer that drives not only a game-changing data strategy but the entire legal operating model; because it helps determine where work is coming from, what work should be done by whom and whether it should be done internally or externally. Given how easy it is to implement an effective instruction management and triage process (www.virtualassistants.global) it is surprising how few In-house teams have the systems (not spreadsheets!) and real-time dashboards in place to cover this key part of the legal support process. The data it provides helps to allocate work effectively and answer what, in reality, are pretty fundamental questions; how many matters do we have live today, who is handling them, what is their status …? These answers should be readily available. In this context legal is no different from any other function in a business. If I ask a Finance Director equivalent questions they can answer immediately; what is our net cash position, what is the rolling three month profit forecast and how does it compare with budget, how is our capital expenditure tracking against forecast …? If I ask a Sales Director what the sales pipeline looks like they can show me the number of opportunities in the pipeline, who is handing them and what the status is.

3. The direct and indirect benefits of triage

A well-constructed instruction management and triage process has many benefits: 1. Consistent and easy to use gateway to Legal For both users of In-house legal services (the business) and legal team members, a well-constructed triage process makes life easier. For lawyers it provides consistency, complete instructions and it helps manage the influx of work. For business users, who are used to working in this way with other functions, it provides a quick and easy gateway through which to access legal support. Whenever we deploy our Virtual Assistants (virtualassistants.global) invariably the In-house legal team response is the same – ‘why didn’t we do this before?’ The business response is usually, ‘about time’.


2. The right people doing the right work Triage makes sure that the right work is undertaken by the right people, at the right time and at the right price. Because triage captures the data automatically In-house departments soon start re-allocating work. It is amazing how often the data highlights experienced In-house team members working on matters that are mid or low complexity while work they could/should be doing is being sent to expensive external law firms. By allocating the work properly, In-house morale increases because the team is working on more challenging matters. Net costs reduce because expensive, hourly billing, third party law firms are replaced by a combination of In-house team members and fixed priced managed services providers like Riverview Law handling the volume day-to-day work.


3. Resource management and planning In-house legal leaders often share with us their frustration about being unable to make the internal business case for more team members. They may or may not need more people. Whether they do or do not, the real-time and trend data that instruction management and triage provides is exactly the information needed to make a detailed analysis so that an evidence based case can be established. We have seen In-house use our data to change the mix of work they do. This has either avoided the need for more people or, typically, reduce the actual number of new team members required.


4. Creating a Target Operating Model (TOM) There is, rightly, a lot of talk across the In-house community about evolving legal operating models and the need to make decisions within a strategic framework rather than just fire-fighting and implementing tactical solutions. This was a key theme at the excellent Corporate Legal Operations Conference in San Francisco: ‘Something’s Happening’ http://rv-l.com/CLOCblog. Legal leaders recognise that they need a target operating model that they can work towards. Yes, the TOM evolves over time. It should. But there needs to be a broad direction of travel and a plan. One of the key inputs into establishing a TOM is an understanding of the work the function is handling. Which brings us all the way back to the power of instruction management and triage.


5. The foundational layer for a legal data strategy The potential impact that Artificial Intelligence (AI) will have on markets, business models and company functions (sales, HR, legal …) is covered daily in the media. The impact is unknown. However, irrespective of the potential of AI, it is clear that machine learning, analytics and smart assistants are driving change now. Indeed, many of these tools are AI enablers. But, to use existing technology effectively, let alone AI, it is critical that In-house legal has a clear data strategy. A clear understanding of what core data it should routinely and accurately collect from its internal and external teams (see Appendix B). Only with this in place will a function be AI ready. At the core of any legal data strategy is instruction management and triage because it is the start of the entire process.


6. Management of third party law firms One of the most effective ways to manage third party legal providers is to have accurate and transparent performance and quality data. With the right data an In-house team can move work, quickly, to the best internal and/or external providers. The diagram below reflects the model we recommend when In-house deploy our Instruction and Triage and other Virtual Assistants (many customers select Riverview Law as one of their managed service providers): Triage image

4. Law firms beware

We have never seen an In-house function that is not busy. But are its team members working on the right matters? Is the right work being done In-house and the right work being sent externally? Is the function being smart rather than just busy? Instruction management and triage provide an easy to deploy answer. An answer which also makes the function technology and AI enabled because of the foundational data layer it automatically creates. And law firms should beware. Triage does not just help internal In-house effectiveness. Once In-house has mastered triage it will totally transform its relationship with external provides of legal services because it drives transparency. In-house will know what work it has sent to a firm, when it sent it, and how long the firm took to do it when compared with internal and/or competitor law firms. When this inevitable shift happens, the legal providers that can prove their efficiency and effectiveness with transparent and tangible measures, such as quality, speed, proactivity and cost, will win out over their more opaque traditional counterparts. This is a world that we at Riverview look forward to – bring it on! Karl Chapman Chief Executive Riverview Law Download full white paper here

Something’s Happening

CLOC Institute, San Francisco, 2-4 May 2016 The first album I ever bought was ‘Frampton Comes Alive’. The lyrics to one of the many great tracks on that album, ‘Something’s Happening’, include the lines: You know it’s alright something’s happening Hold tight it might be lightning Turn up the lights I feel like dancing Can’t sleep at night my heart keeps missing a beat Well, I didn’t see lightning at CLOC 2016 (www.cloc.org). But something is definitely happening. Most unexpectedly given that it was a legal conference, I actually did feel like dancing at the ‘Big Thinkers’ session on the last day (see the Tweets on 5 May at #CLOC2016 and the comments from Ralph Baxter, Mark Ross and the rest of the excellent, if very large, panel!). For the record, and I am sure to the eternal delight of my daughters, I resisted the temptation to dance (“you’re soooo embarrassing”). Equally surprising – IT WAS A LEGAL CONFERENCE – although it’s past midnight there is absolutely no chance that I’ll be sleeping any time soon. This has little to do with jet lag and more to do with my mind still buzzing, taking in the impact of the last three days. Not even the best bottle of Californian Pinot Noir will knock me out; now there’s a thought … Until the CLOC Institute, the best legal conference I’d been to was Codex 2015 at Stanford University (Walking with the new legal giants – http://rv-l.com/1bZJxFW). Well, Codex 2016, take note. The bar has been raised. CLOC 2016 caught and contributed to a mood, to a trend. Ignoring the excellent insights from the stage and floor contributors (there are just too many to recount), the key themes included: • The Rise of Legal Operations: As Pat Lamb observed, participants will have left the conference with increasing confidence in and validation of the importance of the Legal Operations role in the legal function of the future. The importance of this cannot be overstated. This confidence, but not over-confidence, is a critical ingredient if change is to happen; • Target Operating Model (TOM): There was, rightly, a lot of talk about evolving legal operating models and the need to make decisions within a strategic framework rather than just fire-fighting and implementing tactical solutions. Legal functions need a target operating model they can work towards. Operating models evolve, as they should, but there needs to be a broad direction of travel and a plan; • Don’t Try and Boil the Ocean: In-house teams need to just start and do something; it’s a journey. But, in the context of TOM, incremental steps should be taken that deliver early wins and create confidence. There is no greater set-back than the failure of a grand plan. Much better, as Jeff Carr would say, to ‘stretch, step and then leap’; • Data Strategy / Transparency: Accompanying TOM is the need for every legal function to have a data strategy; what data do you want to capture? Data is both a friend and a shield. It provides the information that ensures that the right work is done by the right people in the right place at the right price, whether the work is undertaken internally or externally. It allows in-house teams to control their own destiny rather than have change imposed on them because they didn’t have even the most basic information (how many matters do we have, where did they come from (individual and business), what are the work types, when did we receive them, who did we allocate them to, how long is the work taking, how much did it cost, what was the outcome …Instruction and Triage Assistant: http://rv-l.com/1SzVFfQ); • Accessible Tech: Workflows and data capture processes can now be automated increasingly quickly and cost-effectively. The technology and the cost is no longer the barrier it was (Virtual Assistants: http://rv-l.com/Virtual_Assistants). The question for in-house teams is now ‘why aren’t we doing this?’; and • Customer Empowerment: It is OK to be a demanding but fair and collaborative customer. Law firm costs and overheads are their challenge not in-house’s. In-house wants value. Law firms need to build delivery models that enable them to provide this value and be profitable at the same time. As Ron Dolin pointed out, if law firms won’t change, stop enabling them. Use alternative providers so that you have hard data against which to benchmark your existing law firms. This direction of travel is encouraging and desirable. As recent entrants to the legal market one of the biggest initial surprises to us was seeing customers not act as customers. As customers, GCs, Heads of Legal and lawyers have always had the ability to change the behaviour of law firms and therefore the legal market. But, with some exceptions, they haven’t, yet, and the overwhelming majority of law firms have no incentive to do so; why would they, given little real push-back from customers and the profit margins being made – which are unsustainable in any properly functioning competitive market. But something’s happening. The stars are aligning. The recent economic collapse and subsequent slow growth has made businesses look at their costs. All functions, including legal, need to do more with less. Organisations of all sizes are facing growing and fast changing competitive pressure. New entrants to the market provide business customers with more choice. Technology, even forgetting the consequences of AI, is becoming widely available at accessible prices that will drive efficiency and better and quicker decision-making. Non-lawyers (at least in some jurisdictions) can own law firms and bring business disciplines to bear … And now we have CLOC (www.cloc.org). An organisation that, with momentum and great timing, helps facilitate and stimulate eco-system change. When people look back in 10-15 years I suspect that 2-4 May 2016 will be seen as one of the key milestones in the transition of the legal market. The legend on the timeline will simply say ‘CLOC Institute May 2016, San Francisco’ but this will understate the significance of what has just happened. I have nothing but admiration for Connie Brenton, Mary O’Carroll, Jeff Franke and all the team that made it happen. For delegates CLOC 2016 felt a bit like a call to arms, which is why I am already looking forward to CLOC 2017! Karl Chapman CLOC Slides May 2016: View presentation here. Karl Chapman Chief Executive Riverview Law Twitter: @KarlChapman100

May 2016 Market Horizon Scanning

Welcome to the May 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of April 2016 and previous months. Best wishes,

April 2016

Firm launches ‘virtual lawyer’ software Australasian Lawyer http://rv-l.com/1QEtgTy 29 April 2016 AI Outsourced: How Legal Services Can Tackle Automation Legaltech News http://rv-l.com/1UB9EXg 15 April 2016 Hello, I am BBCTechbot. How can I help? BBC Technology http://rv-l.com/1qL6xQO 12 April 2016 Technology: Breaking the law Financial Times http://rv-l.com/1SYYUTm 11 April 2016 Insource or Outsource? : Law Firm Version LinkedIn http://rv-l.com/24tjkcL 07 April 2016 AI will create more lawyers, not less Global Legal Post http://rv-l.com/1W9YYAc 01 April 2016

Global launch of first Virtual Assistants powered by Kim

Riverview Law has today rolled out the first two of its Virtual Assistants powered by the Kim technology platform (www.ask.kim). Aimed at in-house legal teams globally of any size, these Virtual Assistants aid the delivery of legal services across the business. First they provide business users with an easy-to-use gateway to legal support, ensuring that consistent and full instructions are received and that data capture is automated. For the in-house team, they then provide case management, document storage and dashboards that provide actionable business insight (www.riverviewlaw.com/virtual-assistants/). The Assistants feature comprehensive reporting. For example, at the click of a button in the In-house Assistant, a user can see how many live cases the legal team is working on, of what work types, which business units the matters have come from, the risk profile of all the cases, which legal team members are working on the matters and how long cases are taking by user and work type. It allows legal leaders to ask the right questions and improve operational efficiency. The pricing model is designed to make it easy for in-house teams to buy and deploy these Virtual Assistants. The Virtual Assistants help general counsel, heads of legal and legal COOs ensure that the right work is done by the right people, in the right place and at the right price, whether undertaken internally or externally. Instruction and Triage Assistant The Instruction and Triage Assistant manages, triages and tracks the progress of instructions. It is pre-configured, cloud-based and, depending upon the number of users, can be live within one day (www.riverviewlaw.com/virtual-assistants/). In-house Assistant The Foundation level In-house Assistant adds case management and more comprehensive reporting to the Instruction and Triage Assistant. It too is pre-configured, cloud-based and, depending upon the number of users, can go live within one day (www.riverviewlaw.com/virtual-assistants/). The Professional level In-house Assistant has six modular options that enable organisations to tailor it to their business. This Assistant is cloud-based and typically live in one week. The upgrade options include additional users, company branding, tailored workflows and enhanced reporting. The Enterprise level In-house Assistant can be a cloud or on-premises deployment and is designed for global organisations which not only wish to tailor the system but also require extended implementation and roll-out support, plus ‘Super User’ access rights (to configure the platform in future themselves). Pricing for the Enterprise level Assistant is bespoke. Karl Chapman, Chief Executive of Riverview Law, says: “We are delighted to launch these process assistants built on the Kim platform. Our market testing in the UK, US and Canada has proved fascinating and has shown us how big the global market is for these types of cost-effective and easy-to-deploy Virtual Assistants. More will be launched in the coming months, including Advisory and Smart Assistants, as well as different language versions. “Effectively we are productising the Riverview Law operating model and helping in-house teams deliver better and quicker advice. We know from our use of these tools both internally and with customers that they can add huge value. That’s why we’ve deliberately positioned them so that price and technology are not barriers to adoption. This is one of the ways in which we are seeking to scale Riverview Law globally.” For full pricing of all the Riverview Law Virtual Assistants and their upgrade options please visit http://www.riverviewlaw.com/virtual-assistants/.

April 2016 Market Horizon Scanning

Welcome to the April 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of March 2016 and previous months. Best wishes,

March 2016

How artificial intelligence is transforming the legal profession ABA Journal http://rv-l.com/2368Iwe 01 April 2016 The Race Is On to Control Artificial Intelligence, and Tech’s Future New York Times http://rv-l.com/1X2uOw4 25 March 2016 From AlphaGo to AlphaLaw? Global Legal Post http://rv-l.com/1U67sro   22 March 2016 AI and the Law Tools of Tomorrow highlights video Riverview Law http://rv-l.com/1RPfTAU 17 March 2016 Artificial intelligence: Google’s AlphaGo beats Go master Lee Se-dol BBC Technology http://rv-l.com/21WbbXx 12 March 2016 The Future of Legal Services The Law Society http://rv-l.com/1q8Phox 28 January 2016

March 2016 Market Horizon Scanning

Welcome to the March 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of February 2016 and previous months. Best wishes,

February 2016

Study: Corporate Law Departments’ Spend on Software Set to Explode http://rv-l.com/1QTaVJ6 Bloomberg BNA February 25 2016

Perspective: For Clients, Bigger Isn’t Better — Better Is Better http://rv-l.com/1QrDbR5 February 22 2016 Bloomberg BNA

What does the future hold for work? http://rv-l.com/1QmsvBZ BBC Radio 4 February 22 2016

From virtual lawyers to virtual assistants http://rv-l.com/1WtrklG +MoreThanLaw February 18 2016

Can technology bring lawyers into the 21st Century? http://rv-l.com/1TnFghH BBC Business February 16 2016

Robots will force experts to find other routes to the top http://rv-l.com/1Xe0Nts Financial Times February 08 2016 Commercial law firms must seize “window of opportunity” to adopt new delivery models http://rv-l.com/1UXBuKE Legal Futures February 08 2016

Robots and Lawyers: Why Can’t We Just Be Friends? http://rv-l.com/1TRKq5R Bloomberg BNA February 02 2016

February 2016 Market Horizon Scanning

Welcome to the February 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of January 2016 and previous months. Best wishes,

January 2016

Richard Susskind Q&A: ‘The competition that kills you … may not look like you’ http://rv-l.com/1UsV9C1 ABA Journal January 28 2016 “Business as usual” is not an option if you want to survive and thrive, Law Society tells solicitors http://rv-l.com/1PHAIDl Legal Futures January 28 2016 Corporate Law Departments: Symptom or Cause of Cracks in the Partnership Model? http://rv-l.com/1Pl0rMp Bloomberg BNA January 27 2016 Is Big Law Having Its Kodak Moment? http://rv-l.com/1ou9HaB January 26 2016 Bloomberg BNA Automating Legal Advice: AI and Expert Systems http://rv-l.com/1SHdNbu January 22 2016 Bloomberg BNA Legal technology: exploiting know-how http://rv-l.com/1ZGneMW The Law Society Gazette January 18 2016 The “Big Three” Annual Reports on Law Land http://rv-l.com/1UNSSS2 Adam Smith, Esq January 11 2016

January 2016 Market Horizon Scanning

Happy New Year and welcome to the January 2016 edition of the Riverview Law Market Scanning Report. As part of our market and horizon scanning activities we have always collected and circulated internally relevant legal market articles, commentaries, reports and blogs. When we shared this data with a GC he asked why we didn’t routinely share this with him because he’d find it invaluable. It was a good question! So, we now publish this report which, as you’ll see below, contains links to what we think are the most interesting and relevant legal market commentaries of December 2015 and previous months. Best wishes,

The Riverview Law R&D Team

December 2015

What’s Your Theory of the Business? http://rv-l.com/1IKcBBk Adam Smith, Esq December 30 2015

The 10 Most Important Legal Technology Developments of 2015 http://rv-l.com/1Rheeaw Law Sites Blog December 28 2015

Beautiful Minds: 41 Legal Industry Predictions for 2016 http://rv-l.com/1OAJlJ5 Lexis Nexis December 17 2015

4 Legal Tech Trends To Watch For In 2016 http://rv-l.com/1R7qcFN Above the Law December 14 2015

Lawyers to get contract robots and virtual assistants http://rv-l.com/1Y286Zw Managing Partner December 11 2015 Allstate GC: Law Firm rates are way too high http://rv-l.com/1Twq9Rg Bloomberg BNA December 08 2015 Automation is revolutionising how we work http://rv-l.com/1SsUfGM Raconteur December 06 2015 Resolving the prioritisation crisis in BigLaw firms http://rv-l.com/1TtA5L0 Beaton Capital December 06 2015 Robots Are (Really) Coming. Is Your Job Safe? http://rv-l.com/1ZGPxHJ LinkedIn November 27 2015

AI and the law tools of tomorrow: A special report http://rv-l.com/1Q5kd34 Legal Business November 04 2015