Using technology and data to transform relationships

From 1st September 2018, Riverview Law was acquired by EY. For more information please click here.

We are experts in deploying Operating Platforms that ‘enable’ the legal and related functions, that allow them to develop and embed a true Legal Operating Model (‘the way things are done around here’), into a scalable technology that integrates with other enterprise-wide systems and point solutions. Our expertise comes from combining our legal domain expertise in our managed service and projects teams with our technology expertise. This combination of people and technology is part of our DNA. Our legal and related teams use our Legal Operations Platform to deliver managed services and projects to customers.

Operations Platforms capture quantitative and qualitative data that transform corporate legal departments. They free and protect team members by helping them make better and quicker decisions, pre-empt risk, and focus on work that makes a difference to the business that they serve, protect and enable. The data changes what work the department does and does not do, what is self-served, what is re-directed and what is done internally and externally.

Within organisations finance, tax, HR and sales departments typically operate and deliver their services through dedicated software platforms. Whether based on SAP, Oracle, Sage, Workday, Salesforce or other systems, these platforms provide the workflows, processes, templates and essential operational data that make efficient and successful operations possible. The functions that use them know what work they have, where it is coming from, what its value/risk is, who is handling it, how long it takes, why it closed. Their leaders have insight through real-time and trend dashboards and reports that allow them to manage their teams tactically and strategically, driving transformation. They have the means to support and, where appropriate, lead decision-making at the executive level.

Until recently legal departments have had no access to comparable platforms. Only point solutions such as matter management, e-billing, and document review were available. As a result neither comprehensive operational data nor structured work management were in sight. Legal departments typically do not know all the work they have, how complex it is, where it is coming from, who is handling it, how long it takes, or why it closed. On a cross-department, global basis their leaders lack the real-time and trend data to allocate work effectively (internally or externally), manage risk, improve processes, pre-empt issues, reduce costs, and improve customer experience. We help our customers solve these problems and enable their functions.

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