At the end of a visit to our Wirral Service Delivery Centre, a General Counsel commented: “I now understand how you do it. I must admit that I was sceptical. I didn’t think you could possibly do it in scale and across a range of areas. I know you explained your model when we met but it took this visit, and meeting your people, to make me realise the art of the possible. We will do business.” We were pleased. He then added: “But you must think of a better way of explaining your outsourcing model when you go to people’s offices. I don’t know how you do it but your current approach needs work. Get them here and they’ll buy. Your challenge is to get them here.” He was right! So, during the second half of 2013 we set-up a team to find a better way to explain what we do, how we do it and how it benefits customers. What started off as a simple project – improve our presentations – turned into a much bigger project. This project has seen us completely re-map our business and, with the benefit of some excellent graphic designers, change how we explain what we do both internally and externally. The ‘Riverview Law DNA and Model’ is our new top level navigation map that we now use to explain our business and services to potential customers, recruits, business partners, suppliers and other stakeholders. Behind each of the stations on this map are other maps specific to that topic plus supporting videos, slides and other content. As you will see, it allows the people we are talking with to drive the presentation, dipping into the areas in the order they want to rather than in a linear format driven by Powerpoint. We hope that this navigation map gives you a flavour of why we are different. (NB This is our headline navigation map. Because the maps and content that sit behind it are commercially sensitive and confidential, none of the stations on this map have been enabled. As a result you cannot access the content that sits behind each station. We are, of course, happy to share this content with you during a meeting and/or when you visit).